Frequently Asked Questions
Everything you need to know about shopping Matilda Jane
What is the typical shipping window for my order?
Most orders are processed within 2-3 business days. Depending on your location, standard ground shipping typically takes 5-7 business days to arrive at your doorstep.
How do I return an item that doesn't fit?
We accept returns of unwashed, unworn items with original tags attached within 30 days of purchase. Simply visit our online return portal to generate a prepaid shipping label.
How should I care for my Matilda Jane garments?
To keep your pieces looking whimsical and bright, we recommend machine washing on a cold, gentle cycle and laying flat to dry. Avoid bleach to preserve the unique fabric patterns.
Do you offer international shipping?
Currently, we ship to all 50 U.S. states and Canada. We are working on expanding our shipping capabilities to more international destinations in the near future.
Can I change or cancel my order after it has been placed?
Because we strive to process orders quickly, we are only able to make changes or cancellations within 30 minutes of order placement. Please contact customer service immediately for assistance.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Klarna for interest-free installments.